Return & Refund Policy

Last Updated: August 10, 2026

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Please read the following Return & Refund Policy carefully before placing your order.

1. Returns

We accept returns within 30 days of delivery.

To be eligible for a return, the following conditions must be met:

• The item must be unused and unworn.

• The item must be in its original condition.

• The item must not have been washed, altered, damaged, stained, or otherwise used.

• All original tags, labels, accessories, and packaging should be included.

• The item must be returned with proof of purchase or your order number.

Items that do not meet these requirements may be refused or returned to the customer.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Custom-made or personalized products.

• Products made specifically according to customer measurements or specifications.

• Items that have been worn, washed, altered, damaged, stained, or otherwise used.

• Items returned without original tags or packaging.

• Gift cards or promotional vouchers.

• Items purchased as final sale or marked as non-returnable at the time of purchase.

3. Wrong, Damaged, or Defective Items

Please inspect your order immediately after delivery.

If you receive an item that is:

• Damaged during shipping

• Defective

• Incorrect

• Different from the product you ordered

please contact us within 48 hours of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the item

• Photographs of the packaging, if the package was damaged during delivery

We will review your request and, where applicable, arrange a replacement, exchange, or refund.

4. Size & Fit Issues

We recommend carefully reviewing our size chart before placing your order.

If you order the wrong size, a return or exchange may be accepted provided the item meets our return conditions.

Return shipping costs for a customer-requested size change may be the customer's responsibility unless the wrong size was sent by us.

For customized or made-to-measure products, size-related returns may not be accepted unless the item differs materially from the measurements or specifications provided to us.

5. Exchanges

We may offer exchanges for eligible items, subject to availability.

If the requested replacement size, color, or product is unavailable, you may be offered an alternative solution, such as store credit or a refund where applicable.

6. How to Request a Return

To request a return, please contact our customer support team with:

Order Number:
Reason for Return:
Product Name:
Photos (if applicable):

Do not send an item back before receiving return instructions from our customer service team.

Once your return request is approved, we will provide you with the applicable return instructions and shipping details.

7. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise our fault, the customer is generally responsible for return shipping costs.

If we sent you the wrong item or the item arrived defective or damaged, we may cover the reasonable return shipping costs after reviewing the issue.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or applicable law requires otherwise.

8. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method.

Please allow your payment provider or bank additional processing time for the refund to appear in your account.

Depending on your payment method and location, it may take several business days for the refund to be reflected.

9. Partial Refunds

A partial refund may be issued if an item is returned with:

• Signs of use or wear

• Missing tags or accessories

• Damage caused after delivery

• Missing original packaging

• Alterations or modifications

The amount deducted will depend on the condition of the returned product.

10. Late or Missing Refunds

If your refund has been approved but you have not received it, please:

1. Check your bank or payment account.

2. Contact your payment provider.

3. Contact your bank if necessary.

4. If the refund still has not appeared, contact our customer support team.

We will assist you in tracking the refund where possible.

11. Cancellation of Orders

Orders may be cancelled only if they have not yet been processed, manufactured, or shipped.

Once an order has entered production or has been shipped, cancellation may no longer be possible.

For custom-made or personalized products, cancellation may not be available once production has started.

12. International Returns

For international orders, customers may be responsible for return shipping costs, customs charges, duties, taxes, and other fees associated with returning an item, unless the return is due to an error or defect on our part.

We recommend using a trackable shipping service when returning an international order.

We are not responsible for returns that are lost in transit without valid tracking or proof of delivery.

13. Refunds for Refused or Undeliverable Packages

If an order is returned to us because the customer:

• Refused delivery

• Provided an incorrect or incomplete address

• Failed to collect the package

• Was unavailable to receive the shipment

any refund may be reduced by applicable shipping, return, customs, or other costs incurred by us.

14. Fraudulent or Abusive Returns

We reserve the right to refuse returns, refunds, or exchanges where we reasonably believe that our return policy is being abused, including repeated returns, fraudulent claims, or attempts to return products that have been used or damaged.

15. Policy Changes

We reserve the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page with an updated "Last Updated" date.

16. Contact Us

If you have questions about our Return & Refund Policy or would like to request a return, please contact our customer support team.

Email: support@mfaintl.com
Website: mfaintl.com

We are happy to assist you with your return or refund request.